Privacy Policy

At Kamadc, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit Kamadc.site, make a purchase, or contact us.

Section 1 – Who We Are

Kamadc is responsible for the personal information collected through our store and customer service activities, as described in this policy. You can contact us using the details at the end of this page.

Section 2 – Information We Collect

Depending on how you interact with our store, we may collect:

• Contact details: Your name, email address, telephone number, and billing and delivery addresses.
• Order information: Products purchased, transaction references, payment status, and delivery, return, or refund details.
• Customer communications: Information you provide when contacting us about products, orders, or support.
• Technical information: Your IP address, browser type, device information, and website activity.
• Preferences: Your marketing choices and cookie consent settings.

We collect information directly from you, automatically through your use of our website, and from service providers such as payment processors and delivery partners when they provide transaction or delivery updates.

Section 3 – How We Use Your Information

We use personal information for the following purposes and lawful bases:

• To fulfil our contract with you: Processing orders, arranging delivery, handling payments, and managing returns.
• To meet legal obligations: Keeping required financial records and responding to lawful requests.
• For our legitimate interests: Answering enquiries, protecting our website, preventing fraud, and resolving disputes, where these interests do not override your rights.
• With your consent: Sending optional marketing communications and using cookies or similar technologies that require consent.

If you do not provide information needed to process an order, we may be unable to complete your purchase or arrange delivery.

Section 4 – Marketing and Consent

Where you have opted in, we may email you about our products, offers, and store updates.

You can unsubscribe using the link in our marketing emails or contact support@kamadc.site. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Order confirmations, delivery updates, and other essential service messages are separate from marketing communications.

Section 5 – Sharing Your Information

We share relevant information with service providers where necessary to operate our store, including:

• Payment processors, including Stripe.
• Delivery and fulfilment partners.
• Website hosting and technical support providers.
• Customer service and communication providers.
• Professional advisers where necessary.

We may also disclose information where legally required or reasonably necessary to prevent fraud or establish, exercise, or defend legal claims.

If our business is sold or reorganised, relevant information may be shared or transferred subject to appropriate confidentiality and data protection safeguards.

Section 6 – Payment Information

Payments are processed through Stripe. Kamadc does not store your full payment card number or card security code.

We receive information needed to manage your order, such as payment confirmation, transaction references, and limited payment-method details.

Stripe also processes personal information for purposes including payment processing, fraud prevention, and legal compliance. Its handling and retention of information are explained in the Stripe Privacy Policy.

Section 7 – Cookies

We use cookies and similar technologies to support website functions, such as maintaining your shopping basket and checkout session.

Where optional analytics or advertising cookies are used, we request consent before placing them when required by law. You can decline these cookies or withdraw your consent through the website’s cookie controls.

You can also manage cookies through your browser settings. Blocking essential cookies may affect the shopping basket, checkout, or other website functions.

Section 8 – International Transfers

Some service providers may process personal information outside the United Kingdom.

Where this occurs, we use safeguards required by applicable data protection law, such as recognised adequacy arrangements or approved contractual protections. You can contact us for information about the safeguards relevant to your data.

Section 9 – Information Retention

We keep personal information only for as long as necessary for the purposes described in this policy.

Retention depends on the type of information, our relationship with you, applicable tax and accounting requirements, and any outstanding returns, disputes, or legal claims.

When information is no longer needed, we securely delete or anonymise it.

Section 10 – Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no website, internet transmission, or storage system can be guaranteed completely secure. Please do not send full card details, security codes, or passwords by email.

Section 11 – Your Privacy Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion in certain circumstances.
• Request restrictions on how we use your information.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request transfer of certain information in a portable format.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable conditions and exemptions. To make a request, contact support@kamadc.site. We may need to verify your identity before responding.

You may also complain to the UK Information Commissioner’s Office through its complaints page.

Section 12 – Children’s Privacy

Our store is intended for adult customers. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information that should not have been collected, please contact us so we can investigate and take appropriate action.

Section 13 – Third-Party Links

Our website may contain links to other websites. Those websites operate under their own privacy policies. Please review their policies before providing personal information.

Section 14 – Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or legal requirements. The current version will be available on this page.

Where required, we will notify you of significant changes or request consent for new uses of your information.

Contact Information

For privacy questions or requests concerning your personal information, contact us:

Email: support@kamadc.site
Phone: +44 117 287 2305
Address: 16 New St, London EC2M 4TR, United Kingdom

Customer Service Response Time: We typically respond to enquiries within 24 hours.