Shipping Policy

At Kamadc, we aim to make delivery straightforward with clear shipping information and tracked orders. We offer free standard delivery on all orders within the United Kingdom.

Delivery Schedule

• Order Cut-off: 5:00 PM UK time, Monday to Friday—GMT in winter and BST in summer. Orders placed after this time, at weekends, or on bank holidays enter processing the next business day.
• Handling Time: 1–2 business days.
• Transit Time: 2–4 business days after dispatch.
• Estimated Total Delivery Time: 3–6 business days.
• Shipping Cost: Free (£0.00).

Business days are Monday to Friday, excluding applicable UK bank holidays. Delivery times are estimates and may be affected by weather, courier disruptions, or other unexpected delays.

Shipping Service

Orders are sent using a tracked courier service. Your dispatch confirmation will include the carrier’s details and a tracking link.

Shipping Coverage

We currently deliver within the United Kingdom only. International shipping is not available.

We do not deliver to PO boxes. Please provide a complete delivery address, including your postcode and any relevant flat or unit number.

Pricing and Delivery Charges

All prices are displayed in British Pounds (GBP). Standard UK delivery is free. Your order total and any applicable charges will be shown before you complete checkout.

Tracking Your Order

Once your order has been dispatched, we will email you a tracking number and tracking link.

Tracking information may take a little time to appear after dispatch. If you have not received your confirmation, please check your spam folder or contact us.

Updating Your Delivery Address

If you notice an address error, email support@kamadc.site as soon as possible, preferably within 24 hours of placing your order.

We will try to update the address before dispatch. Changes cannot be guaranteed once your order has been processed or handed to the carrier.

Please check your address carefully at checkout. If an incorrect address causes a delivery problem, we will help investigate and explain the available options and any applicable redelivery costs.

Cancelling Your Order

To cancel an order, contact support@kamadc.site as soon as possible.

If your order has not been dispatched, we will try to stop shipment and arrange a refund. If it has already been dispatched, we may be unable to stop delivery, but you can still notify us of cancellation and follow the instructions in our Return & Refund Policy.

Dispatch does not remove your statutory cancellation rights.

Damaged Deliveries

If your parcel arrives visibly damaged, you may refuse delivery and contact us. If you have already accepted it, please let us know as soon as you discover the damage.

Where possible, include your order number and photographs of the item and packaging to help us investigate. Keep the packaging until we provide further instructions.

Accepting delivery does not affect your rights concerning damaged or faulty goods. We will arrange an appropriate resolution under our Return & Refund Policy.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, contact us with your order number. We will investigate with the carrier and keep you informed.

If your parcel is confirmed lost, we will arrange a replacement at no additional cost or a refund, as appropriate. Our carrier investigation does not limit your statutory rights.

If tracking shows delivery but you cannot locate your parcel, check with other members of your household and any nominated delivery location, then contact us for assistance.

Contact Information

For questions about shipping or your delivery, contact us:

Email: support@kamadc.site
Phone: +44 117 287 2305
Address: 16 New St, London EC2M 4TR, United Kingdom

Response Time: We typically respond to enquiries within 24 hours.